Dear guests,

Since 2024, our municipality has been a recognised resort and charges a visitor’s tax. Unfortunately, our previous booking management system Camping.care cannot process this. We have therefore been working for several weeks on switching to the new Resavio booking system.

The changeover date will be mid-April 2024

• We would like to apologise in advance for any inconvenience this may cause.
• We will handle your data responsibly and delete it within the specified deadlines.

What will change for new bookings from April?

• You can create an account in Resavio and make new bookings or extensions more quickly!
• We also allow 2 dogs in the high season.
• We only request the final payment by e-mail 14 days before arrival
• With the final payment the necessary online check-in before arrival is required, why?
  • The communal guest card is only issued with online check-in
  • The barrier only opens with online check-in.
• You can book 2 pitches with one booking.
• We only allow 2 adults per pitch, max. 2 children
  (this is a pity, we hope the system will soon become more flexible),
• At the same time, our rules for groups continue to apply.
• 1 pavilion with max. 2 side walls per pitch no longer costs an extra charge
• Energy costs are included for bungalows,
• We do not charge a deposit for our rental accommodation.
• XS tent pitches now also include electricity up to 8kWh/day.

What will change for early bookers before the migration?
who have signed a rental contract via Camping.care

• Your contract will of course remain in place.
• You will receive two invoices.
  • The existing deposit will be finalised in Camping.care.
    You will receive a credit note for the remaining payment here with the title: “Resavio”
  • The final payment will be requested by Resavio.
    The previous payments will be deducted from the total amount,
    the tourist tax will be added with the name “Local taxes”.
• 14 days before arrival you will receive a payment request for the balance (incl. visitor’s tax/local taxes) and will be asked to check in online.
  • Unfortunately, you will need to enter guest details that we were unable to transfer,
    You should then receive your digital spa card by e-mail.
• In the first step, all bookings with the most important data will be transferred to the new system.
• In the second step, we have to manually map each booking in both systems. We need time for this and hope to be finished by the end of April.
• Changes to the booking will then only be made in Resavio.

We are very excited and will keep you up to date here.

Best regards
Your team ostseequelle.camp